Shipping Policy

Thank you for shopping with Kaililo. We are committed to providing reliable and efficient shipping for all orders.

Processing Time

Orders are typically processed within 1–5 business days after payment has been confirmed.

Please note that processing times may be extended during peak seasons, holidays, or promotional periods.

Shipping Time

Estimated shipping times vary depending on the destination country and shipping carrier.

International shipping generally takes approximately 7–21 business days. However, delivery times are estimates only and are not guaranteed.

Delays may occur due to customs processing, carrier delays, weather conditions, or other unforeseen circumstances beyond our control.

Shipping Fees

Shipping costs are calculated at checkout based on the destination and shipping method selected.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

Order Tracking

Once your order has been shipped, a tracking number will be provided via email where available.

Please allow up to several days for tracking information to update after dispatch.

Incorrect Address Information

Customers are responsible for ensuring that all shipping information is accurate at the time of purchase.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact our customer support team.

While we will do our best to assist, we are not responsible for delays caused by shipping carriers, customs clearance, or circumstances beyond our control.

Damaged Items

If your item arrives damaged or defective, please contact us within 7 days of delivery and include clear photos of the issue.

Contact Us

If you have any questions regarding shipping, please contact our customer support team through our website.