Legal notice

DisclosureNothing in this policy excludes or limits any rights customers may have under Australian Consumer Law.

Pursuant to Australian Consumer Law & E-Commerce Regulations

Thank you for shopping with Kaililo. We are committed to providing reliable and efficient shipping services for our customers.

Processing Time

Orders are typically processed within 1–5 business days after payment confirmation.

Please note that processing times may be extended during holidays, promotional periods, or high order volumes.

Shipping Time

Estimated delivery times vary depending on the destination and shipping carrier.

International shipping generally takes approximately 7–21 business days; however, delivery times are estimates only and cannot be guaranteed.

Delays may occur due to customs clearance, carrier disruptions, weather conditions, or other circumstances beyond our control.

Shipping Fees & Import Duties

Shipping fees are calculated at checkout based on your location and selected shipping method.

Customers are responsible for any customs duties, import taxes, or additional fees required by their country.

Order Tracking

Tracking information will be provided via email once your order has been dispatched, where applicable.

Please allow several business days for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for orders shipped to incorrectly provided addresses. Additional shipping charges may apply if a parcel is returned and requires re-delivery.

Lost or Delayed Parcels

While we will do our best to assist customers with locating delayed parcels, we are not liable for shipping delays caused by postal carriers, customs processing, or circumstances outside our reasonable control.

Damaged or Defective Items

If your order arrives damaged, defective, or significantly different from the product description, please contact us within 7 days of delivery with clear photos of the issue.

Where required under Australian Consumer Law, customers may be entitled to a repair, replacement, or refund for products that fail to meet consumer guarantees.

Returns

As our products are shipped directly from international distribution centres, we do not accept unauthorized returns sent to our registered business address.

Please contact customer support before returning any item so we can provide the correct return instructions and return address.